Support

Getting Help

Channel	Use For
Email	{support email — TBD}
Documentation	This site — self-service guides and references

What to Include in a Support Request

To help us resolve issues quickly, include:

1. Your instance URL (e.g., mmph.builda.io)
2. Description of the issue — what happened vs. what you expected
3. Steps to reproduce — how to trigger the issue
4. Screenshots or screen recordings if applicable
5. Browser and OS (for frontend issues)
6. Timestamp — when the issue occurred (helps us check logs)

Common Self-Service Fixes

Before contacting support, try:

• Can't log in? — Use "Forgot Password" on the login page
• Products not syncing? — See Magento Troubleshooting
• Permission denied? — Ask your admin to check your role (see Roles & Permissions)
• API errors? — See API Errors