Magento Troubleshooting

Common Issues

401 Unauthorized

Cause: Invalid or expired OAuth credentials.

Fix:

1. Verify credentials in Settings → Integrations → Magento
2. Check that the Magento integration hasn't been deactivated or regenerated
3. If credentials were regenerated in Magento, update them in Builda

403 Forbidden

Cause: The Magento integration lacks required API permissions.

Fix:

1. In Magento Admin, go to System → Integrations
2. Edit the Builda integration
3. Verify all required resource scopes are granted (see Requirements)
4. Re-activate the integration if permissions were changed

Connection Timeout

Cause: Builda cannot reach your Magento instance.

Fix:

1. Verify the Magento Base URL is correct and accessible
2. If Magento is behind a firewall, whitelist Builda's IP addresses
3. Ensure HTTPS is working on your Magento store

Slow Sync

Cause: Large product catalogue or Magento server performance.

Fix:

• Syncs with 1000+ products may take several minutes — this is normal
• Check Magento server load during sync
• Consider syncing during off-peak hours

Missing Products

Cause: Products may be disabled, not visible, or excluded by API scope.

Fix:

1. Verify the product is enabled and visible in Magento
2. Check that the product belongs to a store view accessible by the API integration
3. Run a full Refresh Products sync

Checking API Logs

Builda logs all Magento API calls. Check Sync Data → Logs for:

• Request/response status codes
• Timestamps and duration
• Error messages from Magento