Magento Sync Troubleshooting

For detailed Magento-specific issues, see the full Magento Troubleshooting guide.

Quick Checklist

• Magento credentials are correct in Settings → Integrations
• Magento API is reachable from the internet
• Integration has the required API permissions in Magento Admin
• Products are enabled and visible in Magento
• SSL is valid on your Magento store

Checking Sync Logs

1. Go to Sync Data in the dashboard
2. Check the most recent sync entries for errors
3. Look for HTTP status codes (401, 403, 500) in the log details

Forcing a Full Re-sync

If products are out of date or missing:

1. Go to Sync Data
2. Click Refresh Products (full re-import from Magento)
3. Wait for the sync to complete

Common Patterns

Symptom	Likely Cause	Fix
No products imported	Credentials wrong	Re-enter in Settings
Some products missing	Products disabled in Magento	Enable them in Magento
Prices out of date	Stale sync	Run a Refresh
Sync takes too long	Large catalogue	Normal for 1000+ products