Troubleshooting

First Steps

Before diving into specific guides, try these general debugging steps:

1. Clear your browser cache — hard refresh (Ctrl+Shift+R / Cmd+Shift+R)
2. Try a different browser — rule out browser-specific issues
3. Check your internet connection — ensure you can reach {client}.builda.io
4. Check your permissions — some actions require specific roles

Troubleshooting Guides

Guide	Covers
Common Errors	Dashboard errors, blank pages, permission issues
Magento Sync	Sync failures, missing products, API errors
SSL & DNS	Certificate errors, domain issues, redirect loops

Still Stuck?

Contact Builda Support with details about your issue.